The impact of e-marketing elements of the marketing mix of banking service From the perspective of banking management
THE IRAQI MAGAZINE FOR ADMINISTRATIVE SCIENCES,
2009, Volume 6, Issue 23, Pages 89-127
AbstractThe world today revolution immense in the field of information and communication technology, has brought about this revolution, dramatic changes in many of the business in general and banking in particular has had a marketing mix elements of the service banking share in this change, as influenced by those elements of marketing mail as one of the secretions of revolution information and communication technology, it must be noted here that most of the marketing operations, e-banking is done through electronic technology such as Internet and Extranet and mobile devices and means of telecommunications and other technologies other, also to be noted that electronic marketing does not mean that electronic shopping or e-commerce, as The e-marketing is a series of functions specialized marketing, and the entrance to a comprehensive is not limited to trade in goods and services, but represents the best use of the techniques of digital to improve the performance of the organization as a whole. Thus, after the e-marketing on the productivity of marketing by reducing the costs of providing banking services to their beneficiaries at a rate of 50 - 85% of marketing costs overall, and marketing electronic effect on the data marketing and information, especially in market studies and marketing research and surveys Alra and to identify the needs and desires of customers and preferences of target markets quickly and accurately, and the addition to the above, we find that the e-marketing has had its impact on the re-engineering processes Marketing in relation to product development and operations management, marketing and management to retain customers and strengthen the relationship with them. Thus we find that the e-marketing has had a impact on all elements of marketing mix of banking service we may find that the product banking affected in terms of design, production and access to instant information in a timely the real model as well as the use of pre-testing of the product and other details will be mentioned by the other when addressing them in detail.
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